14 September 2026
Heard In AI

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Customer support

Articles about Customer support from podcasts, articles and papers, with links to the original sources.

The weak point in Friedberg's AI jobs optimism: workers have to choose to move

On The Diary of a CEO, investor David Friedberg argued that AI grows companies rather than shrinking payrolls, using a painter commanding five robots as his image. Pressed on entry-level hiring, Klarna's staffing numbers and a Stanford payroll study, he named the assumption he thinks could be wrong: that displaced people will see an opportunity and take it.

10 min read